Zeynovia

Privacy Policy

At Zeynovia, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. Please read this privacy policy carefully.

1. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information
  • Email address
  • Phone number
  • Business information
  • Payment information
  • Profile pictures

Usage Data

We automatically collect certain information when you use our Service:

  • Device information (type, operating system, unique device identifiers)
  • Log data (IP address, browser type, pages visited)
  • Usage patterns and preferences
  • Location data (with your permission)
  • Push notification tokens (for appointment reminders)
  • Crash and error reports (via Firebase Crashlytics)

Customer Data

When you use our appointment management features, you may provide:

  • Customer names and contact information
  • Appointment details and notes
  • Communication history

Subscription and Payment Data

When you subscribe to our Premium plans:

  • Payment transactions are processed through Apple App Store or Google Play Store
  • We store subscription status, tier, and expiry information
  • Purchase receipts and tokens for verification purposes
  • Platform information (iOS or Android) to enforce platform-specific access
  • Apple: Original Transaction IDs to verify and track iOS subscriptions
  • Google: Purchase Tokens to verify and track Android subscriptions
  • We do not directly process or store your credit card information

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process your transactions and manage your account
  • Verify subscription purchases and prevent unauthorized access
  • Enforce platform-specific subscription policies (iOS subscriptions on iOS devices, Android subscriptions on Android devices)
  • Send you appointment reminders and notifications
  • Communicate with you about updates and offers
  • Analyze usage patterns to improve user experience
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following situations:

  • Service Providers: We use Firebase (Google) for authentication, database (Firestore), cloud storage, push notifications, and analytics
  • Payment Processors: Apple App Store and Google Play Store process subscription payments
  • Business Transfers: In connection with any merger, sale, or acquisition of all or a portion of our business
  • Legal Requirements: When required by law or to protect our rights and safety
  • With Your Consent: When you explicitly agree to share your information

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure data centers with redundant backups

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with our Service
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your information within a reasonable timeframe, unless we are required to retain it by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@zeynovia.com.

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: support@zeynovia.com
  • Website: https://zeynovia.com